Satisfaction Guarantee & Returns Policy

• • Satisfaction Guarantee: If you are not satisfied with a product for any reason, you are welcome to return it to us for a full refund or exchange within 30 days of the purchase date - even if you have used the product. Returns are free, and we will cover return shipping.

Returns Policy - Satisfaction Guarantee

We stock quality pool and spa equipment and supplies from the most renowned manufactures in Australia and the world and we are confident that you will be very pleased with your purchase. If for any reason you are not satisfied with a product, you are welcome to return it to us for a full refund or exchange within 30 days of the purchase date. The refund will be issued to the full amount paid for the product including shipping.

Note: If you have received a faulty or incorrect item, a different policy applies. click here for details.

Conditions:

• You must contact us within 30 days of the date of purchase and obtain a Return Authorization Number (RAN) from us.
• The product must be returned in good conditions.
• Products damaged because of incorrect use, negligence or misuse will not be accepted.
• All components, accessories and original packaging must be returned.
• Made-to-order or bulky products can not be returned for change of mind or incorrect measurement.
• A copy of the original receipt and the authorization number must be included with the return.
• Products must be shipped or returned to our Penrith NSW warehouse using a pre-paid label we will supply.

Made-To-Order and Bulky Products:

Products marked as "made-to-order" or "bulky" can not be returned for change of mind or incorrect measurement. Contact us for assitance on 1300 766 619 or through our "contact us" form before ordering them. Examples of these products are pool covers, pool liners, acoustic boxes, slides, jumping boards, sand filters, and heat pumps among others.

Questions?

If you have any questions about our return policy, please contact us on 1300 766 619 or through our "contact us" form.

Steps For Returning a Product:

To return a product simply follow the steps below:

1. Submit your details using the Returns Form below or contact us on 1300 766 619 to obtain a Return Authorization Number (RAN) and a pre-paid shipping label.
2. Pack the product in the original packaging and include all of its components and accessories as well as a copy of the original receipt.
3. Address the package as below:

   
   Att: Returns (RAN) (*)
   Pool & Spa Warehouse
   135 Blaikie Rd
   Jamisontown NSW 2750
   
   (*) RAN is This is the Return Authorization Number obtained on step 1

4. Ship the product to us using the pre-paid label supplied by us.
5. Once your product is received, the return will be processed within 10 business days and a refund or exchange will be issued. Refunds will be issued by the same payment method used to make the purchase and can take 1 - 5 business days to be received.

Returns Form: