Same Day Dispatch
Same day dispatch is available for all orders received before 12.00pm (AEST) each business day. All orders received after 12.00pm and on weekends or public holidays will be dispatched on the next business day.
Orders are dispatched daily from our warehouse in Penrith, Sydney during normal business hours.
Please note that during the peak season there may be unexpected delays due to high volume of orders. The peak season starts in October and finishes in January.
Delivery incurrs a flat fee of $12.00 per order Australia wide, no matter how many products are in it. Note: Due to their bulky nature, sand filters and heaters may incur additional fees as they will be shipped with specialized carriers.
Guaranteed to Arrive Safely
We take full responsibility for the safe arrival of the products that you order from us. We will replace at our expense any product that arrives in not working conditions or damaged during transit. Click here for details
Most parcels are shipped via Australia Post eParcel. Bulky items such as sand filters and heaters are shipped via StarTrack couriers. Both delivery services are secure and reliable and each parcel carries a barcode with a tracking number allowing us to fully track your parcel.
Tracking of Shipments
When we dispatch your goods, a Tracking Number is emailed to the email address you provided at the time you placed your order. This allows you to track the item at the shipper’s website. Please note that an accurate email address must be provided to be able to track your order.
Acceptance of Delivery
A signature will be required on delivery and if you are not home to receive your parcel, a delivery card will be left in your letterbox informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-delivery. Freight charges paid for the original dispatch and are not refundable. With this in mind, it's best to supply a work delivery address whenever possible (ensure you can accept them at work).
Below are the estimated time to arrival in business days once an order is shipped. These times are a guide only.
Pool & Spa Warehouse cannot guarantee exact delivery times. Occasionally, some delays may occur from our carriers that we have absolutely no control over. In these circumstances, Pool & Spa Warehouse will not be liable for any delays, expenses or damages incurred.
Rural and remote addresses, where delivery is not provided every day, may take longer.
Customers must ensure that they enter the correct delivery address details at the time of ordering. Should you enter the wrong address, Pool & Spa Warehouse is not obliged to re-send the order to the correct address at our expense.